YAQOOB's CV
YAQOOB ABDULRAZZAQ MOHAMMED ABDULLA ALATTAR
Store Manager | Retail Sales
Profile summary
UAE national with 20 years of experience in retail sales management and store operations. Shaped daily retail sales operations and reseller channel strategies across multiple roles to meet established sales targets and raise customer satisfaction levels. Committed to maintaining operational standards and resolving consumer complaints efficiently.
Career highlights
Retail Operations: Managed daily retail sales operations and store performance across the organization to maintain operational standards and meet established sales targets.
Channel Management: Executed reseller channel strategy to meet established sales targets across the partner network while controlling sales costs and raising customer satisfaction levels.
Sales Support: Resolved consumer complaints, cleared pending service orders, and delivered training sessions to front-line network expansion staff across 3 distinct roles.
Key skills
Professional experience
Reports directly to the regional retail director, overseeing store operations and customer service across the network. Steered sales execution across products and services while guiding customer service operations.
- Drives daily retail sales operations to meet established sales targets.
- Collaborates with the sales team to develop existing and new customers across products and services.
- Monitors team performance to maintain operational standards.
Directed reseller channel strategy and sales operations, guiding partner networks across multiple market segments. Controlled sales costs while maintaining established customer satisfaction standards.
- Executed reseller channel strategy to meet established sales targets across the partner network.
- Implemented operational plans to control sales costs while raising customer satisfaction levels.
Shaped consumer sales operations, directing service delivery workflows across business centres, service centres, and outlets. Supervised front-line sales teams, managed escalations for consumer and commercial accounts, and acted as a Navigator for Lean operational initiatives.
- Monitored and cleared pending, waiting, and returned service orders on a daily basis.
- Resolved forced eLife complaints and supported customer retention through the Save Desk.
- Handled Thuraya service-related issues and delivered training sessions to front-line network expansion staff.
Education
Strategic Management and Leadership
Marketing
Languages
English · Fluent
Arabic · Fluent